Help!! I Need Lowrance Repair

[chascurt]

Help!! I Need Lowrance Repair

I can't find anyone who does Out-Of-Warranty repairs on Lowrance units. I have an Elite 5 DSI that has a keypad problem.

Anybody know of someone who works on Lowrance?

[Nalod]

I think Tony's reel repair (in Orchard Park, NY - 716-662-5692) fixes Humminbird units...if he does not fix Lowrance, he may know someone that does?

--Joe

Edited February 13, 2017 by Nalod

[chascurt]

Thanks Joe. I'll give 'em a call.  Seems several places do Humminbird, including Humminbird themselves. They even post standard prices on their web site.

Don't know why Lowrance doesn't.  

Charlie

[chascurt]

I talked to Tony, he says nobody, including Lowrance, fixes Lowrance units.  He said to call Lowrance which I tried before but tried again. They offered to take my broke unit in on trade for a new Hook 5 for $175.00 plus $12.50 shipping.  Doubt I'll do that. Couple places are selling Humminbird 598's, with side scan, for $200. after rebate.

[Nalod]

Sorry to hear that, Charlie.  Very scary to hear...especially since I have Lowrance in my boat!

--Joe

[Smoke-n-Finn]

Really no different than any other electronics these days, what happens when your phone, TV, ect doesn't work. New one, not profitable to fix or make parts for. Especially by time they break.


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[lineman49]

 I have had bad service from lowrance also & I have heard the same from others. They don't want to do repairs but they want to sell you a new unit.  I think next upgrade will not be a lowrance!

[mr 580]

As Smoke-n-Finn says its pretty tough to get any consumer electronics repaired today.  At least Lowrance offered an option- not sure how features on Hook 5 compare to the Elite 5 DSI but it might be worth a look.   On an out of warranty unit they could have just said "sorry".  Not trying to stick up for Lowrance as I've had mixed experiences with their warranty and service.  I do have Humminbird as well and they have one year warranty.  For us guys in the north that only run summer months a one year warranty goes away pretty quick.  Hope things work out for you.

[chascurt]

Basically the features are the same I believe. Obviously the Hook would be upgraded technology. BPS has 'em for $300. so they weren't overpaying for my unit. And yeah, my main unit is a Humminbird. Actually the only way i ended up with the Lowrance in the first place was a buddy sold his boat and wanted to sell it to me cheap.  Humminbird does have a flat rate repair fee for their units based on the model but it's kinda high for older units and generally not worth what they want. I did send in a 998c HD SI a couple years ago and they replaced it for $370. which I thought was pretty good at the time.

[garrymny]

ok so what happens when the HDS 7 Gen3 I just bought, that is also needed to control the autopilot that I also just bought, goes bad....? Not good to hear. These units are not cheap. Rats. 

[chascurt]

Ya might call 'em just to see what kinda deal they'd offer.  I'd be interested to hear what they say.

[schmitty3607]

Did your hds break or are you saying if it does


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[garrymny]

No it hasn't broken.....yet. I'm just worried now, that if it breaks, I lose it and the ability to control my lowrance autopilot. 

[Alumacraft205]

Lowrance offered me 100 dollar trade in on my he's. Went to hummingbird after 30 years with Lowrance. Never going back

No it hasn't broken.....yet. I'm just worried now, that if it breaks, I lose it and the ability to control my lowrance autopilot. 

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[Cheezman]

I'm hearing the same things over and over about Lowrance,...terrible CS and not good quality in their newer units, if it breaks out of warranty, you're screwed!!!    I think my next unit is going to be a Garmin...hearing lots of good things about them, their units, their quality, their CS !!!!

My 2 cents...

[J. Sparrow]

Cheeze....... I have been running Garmin units and don't have any data on their customer service. Seems I never need it.

[Alumacraft205]

ok so what happens when the HDS 7 Gen3 I just bought, that is also needed to control the autopilot that I also just bought, goes bad....? Not good to hear. These units are not cheap. Rats. 

The way Lowrance explained it to me was we buy and import parts and assemble the units here. When the parts are gone that's it. Ever since the Lcx series I had nothing but trouble. Spending my money elsewhere

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[Alumacraft205]

The way Lowrance explained it to me was we buy and import parts and assemble the units here. When the parts are gone that's it. Ever since the Lcx series I had nothing but trouble. Spending my money elsewhere

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Lowrance is no longer a family company. Owned by a company that makes a bunch of electronics.

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[Loneranger64]

Hi Charlie google lowrance repair theirs a small company in Oklahoma that still works on repairing lowrance units if they have parts. Sorry I don't have their phone #. Usually $150 to repair, might be better with new unit? Good luck "Loneranger".

[Dennyboy]

Hey Chascurt, Just a thought..did you try to reset the unit you have? I am not sure how to do that on your model. I do believe you will loose way points so you kay try to write them down if possble.

[chascurt]

Thanks guys. I appreciate your help but got rid of the Lowrance long ago. I'm stickin' with Humminbird. Lotsa parts/accessories available for 'em and I've had good luck with their service. I also have a friend who has spent a lot of time with Humminbird reps on the phone while he was on the water and they were great to help him just learning the fine points of a new Helix.  I'm sure someone has some bad stories about 'em but I haven't heard any.

[jimski2]

Does anyone know who fixes television sets? I guess they are throwaways also.